At Onsen your privacy is very important to us. We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

The information you submit is used to help you build and maintain your personal account, and/or in order for you to receive newsletters and information from us.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
Should you choose, your name and address will be added to our mailing list, and you may receive occasional items from Onsen regarding special promotions or events. No information that you submit will be used by Onsen without your consent.
Once submitted, your ideas, concepts, or know-how becomes property of Onsen and may be used for reproduction, transmission, publication, broadcast, or posting. Your full name will not be attached to anything without your consent. If you'd like to be taken off our mailing list, simply e-mail us or call and we will be happy to oblige.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.