Help & FAQs
Each of our products are carefully formulated and made to order upon purchase to ensure the longest shelf life of each mask. We use no artificial preservatives so that we can give you the most chemical free, luxurious face mask experience possible. Your mask will always be delivered to you freshly made and ready for our powerful ingredients to take action on pampering and plumping your skin.
Please allow one additional business day from the date of purchase for your mask to be prepared and shipped. Orders placed on weekends will be sent out the following Monday and Tuesday.
3 to 6 Business Days
We use Australia Post to ship our products so please allow 3 to 6 business days for your order to be delivered. For metro areas it should arrive after 3-4 days, but please allow some leeway. Western Australia and rural areas will take longer. Please head to the contact us page if you have not received your order after 8 days.Express Shipping
1 to 2 Business Days
Please allow 1 to 2 business days to receive your order. We prioritise the formulation of masks booked under express post so we will do our very best to ensure you receive your products in the shortest shipping time frame we can manage.International
Standard International Shipping
8 or more Business Days
We ship via Australia Post Economy Air to ensure our customers have the cheapest possible option for International orders. This means delivery can take up to 10 days or more to arrive depending on where you're located. Please note that this option does not include tracking.
Please note that prices may vary depending on the weight of the total order.Express International Shipping
4 to 5 Business Days
If you'd like your order ASAP, we recommend this option, it includes tracking and your order will arrive in 4 business days from the date it's sent out. This method of shipping is more expensive due to the included tracking and fast track option.
Please note that prices may vary depending on the weight of the total order.
If you have any further questions around shipping, please email us at firstname.lastname@example.org and we will get back to you within 24 hours.
Srsly Honey, thanks for shopping with me, I can't wait to see you glow xx