Payments & Refunds

Frequently asked questions

Can I use a discount code during the sale?

Discount codes are applicable to regular items, and CANNOT be availed/used during the SALE season.

What payment method do you accept?

We accept Credit Card, Debit Card, Paypal and Amazon Pay.

If you are having issues with payment please get in touch with us by phone - Customer Care (1-877-776-6736), email (info@onsensecret.com) or Click here to chat with support

How do I get a refund?

A partial or full refund can be availed, depending on the situation or issue. To assist you and walk you through the necessary steps, please get in touch with us by phone - Customer Care (1-877-776-6736), email (info@onsensecret.com) or Click here to chat with support

How long will it take to process the refund?

Once refund has been approved and processed, it will take 5-7 business days for the refund to reflect in your account.

In case you have not received it after 7 business days, please get in touch with us by phone - Customer Care (1-877-776-6736), email (info@onsensecret.com) or Click here to chat with support