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Frequently asked questions

How often should I use the Japanese Nail Buffer sides and Cuticle Cream?

For best results, we recommend the use of Nail Buffer and Cuticle Cream for 4 weeks.

Follow these 3 easy steps for the ultimate nail care using our Nail Buffer:

Step 1: Use the silver coarse side every 4 weeks for about 5 seconds; this will smoothen your natural nail surface, clean ridges, and keep stains off your nail.

Step 2: Use the blue soft side every 2 weeks for about 5 seconds, for a flawless polish.
Step 3 Use the white silky side every 2 weeks to buff to a perfect gloss manicure!

The last step in achieving the perfect nail care is by using the conditioner on the cuticle and surrounding skin, and massage for full absorption.

Recommended treatment is once a week.

How do I get the free replacement strips?

To claim your Free Buffer Replacement Strips, please login in to your account and enter 'Free Strips' in the search bar at the top right of your browser.

(Note: Customer is responsible for the shipping & handling. This offer applies to only one unit per order.)

What is the SPF content of your product?

Our products do not contain any SPF ingredients/actives as they can just harm the skin. SPF contain actives that are designed to remain on the surface, acting as mirrors to reflect and block sun rays.

As a result, an oily protective layer blocks the pores and does not let the skin breathe and function at a normal, healthy state. It is therefore not recommended to use typical SPF actives in creams or lotions for they reduce a product’s efficacy and damage the skin rather than really helping.

We only use organic ingredients that are gentle yet effective formulations that have been designed according to the Japanese bathing tradition and Asian healing philosophy will enhance the results you will get from any products used afterward.

Do you test your products on animals?

Our products are vegan and cruelty- free. Here at Onsen, animal welfare is important to us and we do not approve any sort of cosmetic animal testing.