Frequently asked questions
Do you ship Internationally?
Yes, Onsen Secret ships internationally. Our customers are entitled to FREE international shipping for a minimum purchase of $200.
Who pays for custom duties and taxes?
International shipments are subject to customs duties/taxes imposed on goods when transported across international borders.
Customers will be responsible to handle and pay for any applicable clearance charges imposed by the Bureau of Customs at the country of destination.
Please note that Onsen Secret is not responsible for any customs fees levied on your package.
How much will duties and taxes be?
Customs duties are assessed based on the declared value of the goods shipped and may vary depending on the country of destination.
How long will it take to receive my order?
For international orders, it normally takes 5-7 business days. However, there may be uncontrollable delays due to the COVID pandemic.
What courrier are you using to ship?
We offer DHL and USPS shipping options.
How much does shipping fee cost?
Shipping fee is computed based on the product weight, order destination and the courier option chosen by the customer.
However, we offer FREE shipping for international orders for a minimum purchase of $200.