A: Unlike other products, we believe in trusting the skin's natural abilities to handle sun exposure. SPF actives can create an oily layer on the skin that blocks pores, reduces product efficacy, and damages rather than helping. Therefore, instead of relying solely on SPF products, we suggest trusting your body and enjoying the goodness of nature while also protecting your skin with an SPF product when needed.

A: We have created a proprietary extraction technology that distills the essence of rare Japanese hot spring minerals. This unique process forms precious drops that are infused into a rich antioxidant elixir. This speeds up water infusion to skin cells, hydrating them, resulting in naturally radiant & youthful skin. It is found in each of our valued products combined w/ Japanese botanicals known for their superior anti-aging & antioxidant properties.

A: Yes, absolutely. These products have been crafted with a deep sense of care, with gentle formulations to embrace the diversity of all skin types.

But more than just words, we encourage you to conduct a patch test, a small gesture of care that ensures our products resonate with your individuality.

Should you ever find that our product isn't your perfect match, please remember, it's not just about the product; it's about your satisfaction and confidence. Reach out to us, and we'll gladly provide a full refund.

Your comfort in your own skin is what truly matters. We're here to honor that, and your well-being remains our utmost priority.

A: Onsen Secret is the brainchild of Doron Santo, a product-development expert for over two decades with extensive personal experience bathing in the Onsens of Japan.

Armed with a deep passion for hot springs healing and proven experience in creating successful products, Doron found a way to create Onsen Secret products in the most efficient, cost-friendly way that also allows for quality ingredients and packaging. That is why we’re able to offer our products at the price point we do.

More than maximizing profit, we want to spread the Japanese wisdom of Onsens through our brand. Making them affordable ensures greater accessibility, with our expertise guaranteeing no compromise on quality.

A : Temporary relief, though tempting, is just that—temporary. It appears for a moment and then vanishes, leaving you wanting more. It might offer a brief respite with each use, but that's the extent of it.

The real issue lies in what you inadvertently sacrifice in the process. You unintentionally condition your body to expect and rely on these repetitive applications, making it somewhat passive. It's a bit like hoping every cup of coffee could replace a workout – a nice thought, but far from reality.

At Onsen Secret, we genuinely believe in offering something more substantial. Our approach focuses on nurturing your skin's innate strength and self-healing power, so you don't have to lean on quick fixes. It's a journey toward lasting and genuine beauty and wellness, and we're thrilled to accompany you on this path.

A: Absolutely! You will automatically get free shipping when you purchase this duo at full price since for orders within the USA, any purchase over $50 USD qualifies for complimentary shipping. For most international orders, there's a flat rate of $20 for purchases under $100, and orders over $100 enjoy free shipping.

If you encounter any difficulties with shipping costs or find it challenging to cover at the moment, please don't hesitate to reach out. We are an email message away - info@onsensecret.com

We're fully dedicated to supporting you and ensuring you receive your products, even if it means covering the shipping costs ourselves. That's how committed we are to your satisfaction.

A : Certainly! At Onsen Secret, we want you to embark on your skincare journey with complete peace of mind. That's why we proudly offer a generous 60-day 100% satisfaction guarantee.

We're truly confident that you'll fall in love with our products and kits. However, we understand that skincare is a personal experience, and what works wonders for one person may be different for another. So, if, for any reason within those 60 days, you find yourself less than thrilled with your purchase, please don't hesitate to reach out.

Our dedicated and friendly customer support team is here to assist you. You can reach us through the chat bubble on the left, give us a call at +1 (877) 776-6736, or send us an email at info@onsensecret.com. We genuinely want you to feel confident and assured as you explore our products, knowing that your happiness is what matters most to us.