Get in Touch

Have questions? Need more information? Have an idea or just want to share....please let us know. We are here to help from 9am-9pm Pacific Standard Time (PST).  You can reach us via Phone: +1-650-300-4941 , Toll Free: 1-877-776-6736, Email or Chat With Us 

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Easy Exchange & Returns

It's about getting you to look beautiful and feel awesome, so feel free to shop with confidence. No questions asked return policy. You have 60 days from the shipping date to fall in love with your Onsen product or return it for exchange or full refund ( less shipping & handling) your purchase. We pinky swear.

Shipping policy

We usually ship within 1-2 business days and most orders on the same day. If we are not able to ship your order within 48 hours we will send you a notification in advance. All orders placed before 2pm Monday to Friday PDT are dispatched same day. A free fully-trackable delivery service on all US orders over $50. Free delivery for international orders over $200A

Your Privacy

Our privacy policy sets out how Onsen Secret uses and protects any information that you give Onsen Secret when you use this website. Onsen Secret is committed to ensuring that your privacy is protected.

Terms of Service

We believe in 100% transparency. You can review the most current version of our Terms of Service at any time at this page. If you have questions about the Terms of Service should be sent to us at