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Have questions? Need more information? Have an idea or just want to share....please let us know. We are here to help from 9am-9pm Pacific Standard Time (PST). You can reach us via Phone: +1-650-300-4941 , Toll Free: 1-877-776-6736, Email info@onsensecret.com or Chat With Us
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It's about getting you to look beautiful and feel awesome, so feel free to shop with confidence. No questions asked return policy. You have 60 days from the shipping date to fall in love with your Onsen product or return it for exchange or full refund ( less shipping & handling) your purchase. We pinky swear.
We usually ship within 1-2 business days and most orders on the same day. If we are not able to ship your order within 48 hours we will send you a notification in advance. All orders placed before 2pm Monday to Friday PDT are dispatched same day. A free fully-trackable delivery service on all US orders over $50. Free delivery for international orders over $200A