Refund policy

  • Onsen Secret Return Policy

    At Onsen Secret, we believe in the power of natural self-healing. We want you to fully experience our products and feel the therapeutic benefits of Japanese hot springs for yourself. If you are not completely satisfied, we are here to help make it right.

    Our 60-Day Money-Back Guarantee

    We offer a 60-day return policy. This means you have 60 days after receiving your item to try it out and decide if it is the right fit for your wellness journey.

    • Try it and see: Unlike many brands, we do not require products to be sealed or unused. We want you to actually use the product to experience the results firsthand.

    • Eligibility: This guarantee applies exclusively to products purchased directly from www.onsensecret.com. If you purchased from another retailer, please contact them directly for their specific return options.

    • Proof of Purchase: You will need your receipt or proof of purchase to complete the process.

    How to Start a Return

    To begin a return, please contact us at info@onsensecret.com.

    • Shipping: Please note that customers are responsible for the cost of the return shipping label.

    • Return Address: All returns must be sent to: 21029 Itasca St, Unit D, Chatsworth, CA 91311

    • Important: Items sent back to us without first requesting a return through our team will not be accepted.

    Your Refund Options

    Once we receive and inspect your return, we will notify you of the approval. You can choose one of the following two options:

    1. Full Store Credit: Receive 100% of your purchase price back as a store credit to try a different Onsen Secret solution.

    2. Original Payment Refund: Receive a refund to your original payment method, less the original shipping and handling costs.

    Note on Processing: For original payment refunds, please allow up to 10 business days for the credit to appear on your statement, depending on your bank or credit card company.

    Damages and Issues

    Please inspect your order as soon as it arrives. If an item is defective, damaged, or if you receive the wrong product, contact us immediately at info@onsensecret.com so we can evaluate the issue and fix it right away.